We are here to help! Read the FAQ’s below to find answers to the most common questions we receive. Or reach out to us at firstname.lastname@example.org
To charge the Gameball, align the triangular end of the Rapid Charger to the corresponding power triangle on the surface of the Gameball. Please note there are two red triangles on the Gameball. Locate the triangle that does not say “air”, and touch the dots on the Rapid Charger to the two matching dots on the Gameball with medium pressure for 15-20 seconds the first time you charge your ball. If your Play Impossible app does not indicate it is actively charging, you may need to release the charger and re-align the connection dots. You may be prompted to update your Gameball with a firmware update. Now that you’re charged up, go out and play!
One Gameball charge will last for approximately 60 minutes of play time, or 4-6 hours at rest.
The AA batteries in the Rapid Charger will charge the Gameball for approximately 200 play sessions.
Firmly press and hold the release button on your Rapid Charger. Pull lanyard until the inner battery holder slides out completely. Insert 2 AA batteries with + end facing towards narrow end of the battery holder. Slide the charger holder back into outer charger sleeve until you hear the release button click into place. You’re back in action.
We’ve designed games that appeal to a variety of age ranges, but we think the ideal age range for the Gameball is 9-16.
For kids today, the digital domain is inevitable, but being sedentary doesn’t have to be. Our fun, challenging, and addicting games leverage cutting edge technology to bring physical action to the digital domain. We make a familiar object trackable and enhance it with scoring algorithms, voice technology, and physical games.Now bounce, throw and spin can take on a new dimension of fun as compelling as the most popular video games.
Yes. With your purchase of the Gameball you receive a collection of free games. We are actively working to add more, so stay tuned!
We offer both single and multi-player games designed to cater to a wide set of age ranges and that use a wide variety of ways to interact with the Gameball. To learn more about our games, head to the Games section of our site.
For more information about the games available in the Play Impossible system, head to the Games section of our site.
Yes! Our flagship game, for example, “Impossible” offers a fun set of physics puzzle challenges that you can explore by yourself. Beat ever-increasingly difficult challenges to unlock new worlds and level up! To learn more about our games, head to the Games section of our site.
Yes, you can select from multi-player games such as “Splash” and “Hot Taters,” or play collaboratively to reach new levels in “Impossible.” To learn more about our games, head to the Games section of our site.
Our game designers and engineers are working hard to develop new, compelling games, and we welcome your feedback and ideas on what new games we should offer. We are focused on making our current games great, but stay tuned for more!
We are building a platform for connected play and sports. Currently, we have razor-sharp focus on getting the Gameball to be the best product it can be before moving into product line extensions. That being said, we’d love to hear your feedback on what we should do next!
Our games are designed to encompass a wide variety of ways people play with the ball. The skills necessary to reach mastery in any of our games help improve hand-eye coordination, agility, creative thinking, and much more. While the Gameball can be a training tool, we are first and foremost focused on bringing joy and fun to our players.
Currently, we only offer games in English.
Our suite of games can be played inside and out. However, we strongly encourage outdoor play. For those times when going outside isn’t an option, challenge yourself with Sport Labs, play Skyscraper, or enjoy a round of Hot Taters!
Yes, but we recommend playing with the Gameball in a well-lit area.
Using one hand, gently toss the Gameball straight up 1 or 2 inches to advance through the game menus. Firmly double tap to make a selection. You can turn off ball navigation from the menu in the app, and you can always use the touch screen on your device to navigate in the Play Impossible app.
We love that you want to share your success with the world and challenge your friends! One easy way to do this is to take a screenshot of whatever you’re most proud of and brag away. Tag the Play Impossible team in whatever social media you use, and we’d love to amplify your success. Our Facebook page is located here and our Instagram here.
We’re considering adding leaderboard functionality in the future, so stay tuned for more ways you can share your success with the Play Impossible community!
We welcome your input on how we can make the best player experience possible. Please email us your ideas and feedback at email@example.com.
We’d love to hear from you! Please be in touch with your game ideas by emailing us at firstname.lastname@example.org.
At Play Impossible we are developers, designers and dreamers focused on simplifying complex technology so we can enjoy challenging games that encourage physical play.
From the CEO, Brian Monnin: “We’ve watched how addictive mobile gaming has grown at the expense of fitness. Play Impossible is the culmination of our dream to encourage kids to get off the couch and be mentally and physically challenged by fusing addicting mobile games with active play.” From the Chief Product Designer, Gadi Amit: “The ball is an ageless object and the fun of playing it doesn’t need to be reinvented, instead we’re connecting it to today’s mobile games and mobile-first audience. Starting this company has been a way for me to bring together the physical and digital to create pure and simple joy.”
First off, thank you for being a teacher. We’re excited that you’re interested in using the Gameball for educational purposes. We’ve created a STEM education advisory council so we can be intentional with how and what we do to serve educators. The council would love to hear your thoughts, and we will direct your feedback to them when you email email@example.com. In the short term, we encourage you to use Sport Labs and take advantage of the feature where you can download recent use data in spreadsheet format.
We’re excited that you’re interested in using the Gameball to help individuals become healthier versions of themselves! We agree that there is great potential for the Gameball to be used for therapeutic purposes. For the time being, we are focused on igniting the joy of play and encouraging our players to have fun. However, we welcome your input on how we could adapt our product to your field. Please email us your ideas at firstname.lastname@example.org.
Baden Sports is our manufacturing partner. Founded in 1979, Baden Sports (pronounced BAH-den) is a 3rd generation family-owned sporting goods company. We are proud to partner with them to combine Play Impossible’s state-of-the-art technology with Baden’s high-performance sporting goods tradition.
Yes, the Gameball is manufactured with materials used in popular volleyballs.
We are always on the hunt for great people who share our passions. Please email us your resume and a letter outlining why you’re interested in being involved to email@example.com.
Our primary focus is on delivering a product and suite of games that are fun. There are many benefits to the kind of play we facilitate; hand-eye coordination, agility, and creative thinking, to name a few. Ultimately though, our hope is that players everywhere have fun and become more active thanks to their interactions with the Gameball.
The Gameball has a suggested MSRP of $99 and comes with two AA batteries, the Rapid Charger, and seven free games.
We currently ship to the US and Canada. We’re in the process of reviewing child product regulatory standards for other countries and hope to ship internationally in the near future!
If you purchased your Gameball through a third party retailer, you’ll need to execute a return through that retailer. For purchases from the PlayImpossible.com website, please note our partner Baden Sports manages production, fulfillment, and returns for us. We offer a 30-Day Return Policy. If you are not satisfied with your purchase, you may return items in the original condition they were received in within 30 days of the original purchase date. Items must be unused to receive full merchandise refund. To initiate a return process, please email us at firstname.lastname@example.org.
Please note our partner Baden Sports manages production, fulfillment, and returns for us. Orders placed via PlayImpossible.com will be processed within 1-2 business days. All orders are shipped from Baden Sports’ headquarters in Renton, WA. USPS orders submitted after 9 am PST will be processed next business day. Typically, UPS Ground will take 5 business days from time of shipping depending on shipping location. USPS may take 5-7 business days depending on shipping location. When the order has shipped, a confirmation email with tracking information will be sent to your email address provided. For any urgent or rush deliveries, please contact email@example.com or 1.800.544.2998. Shipping rates are subject to dimensional weight.
In order to take full advantage of everything the Play Impossible Gaming system has to offer, you’ll need a Bluetooth-enabled phone or tablet to connect to your Gameball. Our app is available in iOS, Android, Amazon Fire versions, and we support a wide variety of devices. To see our list of supported devices, read the next question. To download the iOS version of our app, go to the Apple App Store, for the Android version you can download from the Google Play Store.For the Fire version, head to the Amazon Appstore.
Using the Play Impossible app requires Android 5 at a minimum, but our systems are optimized for Android 6+. For the iOS version of our app, the minimum requirement is iOS 8. For Amazon devices, the minimum requirement is Fire OS 5.4. From a hardware standpoint, we require Bluetooth 4.0 or later, with full Bluetooth Low Energy (BLE) support.
Our app is tested on and optimized for the following devices:
Samsung Galaxy Note 4
Samsung Galaxy S7
Samsung Galaxy Edge
Samsung Galaxy Tab S2
Samsung Galaxy Tab A
Motorola Moto Z
Google Pixel XL
Google Nexus 5X
iPad (3rd generation)
iPad (4th generation)
iPad Air 2
iPad Air 2
iPad Mini 2
iPad Mini 3
iPad Mini 4
iPod Touch (5th generation)
iPod Touch (6th generation)
Apple TV 4K
Apple TV (4th generation)
We are working hard to expand the variety of devices we support. Please be aware that because of the significant number of different models, variants, and manufacturing standards of available devices, Play Impossible can only assure the compatibility of devices that we actively test internally. The list of compatible or tested devices may change at any time and without any notice.
Our technology package includes accelerometers, a magnetometer, and a Bluetooth chip. We use a sophisticated, patented physics engine to analyze Gameball data that powers our in-app games.The power source in the Gameball is a supercapacitor, and our Rapid Charger supplies power to the Gameball with two AA batteries.
We use electronics sensors inside the Gameball to measure physical forces like gravity, the earth's magnetic field, drag, centripetal force, and even the forces you apply to the ball! The Gameball sends that data, via Bluetooth, to the Gameball app where we use some fun math to calculate the results you see.
As with any brand new technology- there are things we continue to learn along the way. We implemented rigorous testing prior to releasing our product to the public, but we know that our proprietary physics engine can always improve. We are continually working to make the measurements and calculations more accurate.
We do not currently have an API available for 3rd party development but it is something we are considering internally. If you or your company is interested in utilizing the Gameball's functionality please reach out to us at firstname.lastname@example.org.
Without any obstruction, the Gameball can stay connected to a device up to a range of 75 ft, or 22 m. Of course, we live and play in spaces with objects which can obstruct connectivity, so you can expect the range to vary based on your location.
We’re sorry to hear that! Double-check that Bluetooth is enabled on your device and that your Gameball has power by connecting the dots on the Rapid Charger to the corresponding dots on your Gameball. When you are trying to pair, use the Play Impossible app, not your device settings. Bluetooth Low Energy devices like the Gameball do not use the same pairing mechanism as a wireless speaker, for example, so you’ll need to be working within our app. If the Gameball still won’t connect, please contact us by emailing email@example.com, or by clicking Support in the Play Impossible app.
In order to preserve the privacy of our players, we don’t ask individuals to set up accounts with Play Impossible. No person-specific information is ever collected or stored. Our goal in this is to remove as many barriers to play as possible, and we hope that you enjoy the collaborative and open nature of our games as a result.
Yes to both. We are working to design new games and ways to play with multiple Gameballs and multiple players, so stay tuned for more! To connect and disconnect Gameballs to your device, go to the “Balls” section of the main menu in your app.
Your playtime statistics and habits are recorded so that we can best serve you. We are analyzing use on a weekly basis in order to update our offerings and ensure you have the best experience possible. However, none of what we record is linked to you specifically as an individual user, as you don’t create an account with Play Impossible.
We use Bluetooth technology to connect the Gameball to your device so you can take the Play Impossible system with you on the go!
The technology in the Gameball doesn’t track the location of your ball. We did choose bright colors for the ball for a reason, though!
We’ve designed our games and user experience to minimize screen-time, so the sound effects and voice-coaching are key elements to experiencing the Play Impossible gaming platform to its fullest. When you open the app, music and any other sounds will automatically be paused.
Yes, it is! Please follow all in-app instructions, and let your update run from 0% to 100% uninterrupted.
The Gameball is an inflatable ball, and we recommend that you inflate your ball using a pump and needle to 10 psi for optimal performance.
Treat your Gameball with love and care! If your Gameball gets dirty, clean it with a moist towel. We have designed the Gameball to withstand extended and physical play, but within the confines of the app’s games. The Gameball can and will break if it is abused. The app triggers voice and visual notifications when the ball is being used too physically.
The following should never be done to a Gameball:
- Hit it with a bat or a club
- Punt it
- Spike it into the ground
- Abuse it
- Stand on it
- Sit on it
The Gameball comes with a 90-day limited manufacturer’s warranty. For more details, head to our Warranty Page.
The Gameball is water resistant. It’s made to withstand play outside in light rain, but is not a water toy. If it gets wet, just wipe it off with a towel and play on! Please note that while the Gameball is water resistant, the Rapid Charger is not.
Write to us and we’ll get back to you as quickly as we can!
Email us: firstname.lastname@example.org